Refund & Return Policy
Our 60-Day Field-Test Promise
We designed QuickSeat™ to be used outdoors not just admired indoors.
Take it hiking, wildlife photography, birdwatching, fishing, camping, festivals, or anywhere your adventures lead. If it isn't the right fit for you, you may return it within 60 days of receiving your order.
Your satisfaction is our priority.
1. Return Eligibility
To qualify for a refund, your QuickSeat™ must meet the following conditions:
Field-Test Friendly
We expect you to use it. Returns are accepted on products that have been gently used and remain in good working condition.
Condition
Please remove excessive dirt, mud, sand, or debris before returning your product. Normal signs of outdoor use are acceptable, but products showing excessive damage, misuse, modifications, or missing components may not qualify for a full refund.
Original Components
Please include any accessories that arrived with your order whenever possible.
Proof of Purchase
A valid order number or purchase confirmation is required.
2. How to Start a Return
To request a return, simply email: support@splendrix.com
Please include:
- Your Order Number
- The reason for your return
If your return is approved, we'll provide complete return instructions.
Please do not send products back without first contacting our support team, as they may not be accepted.
3. Return Shipping
Defective or Incorrect Items
If your QuickSeat™ arrives damaged, defective, or you receive the wrong item, we'll cover 100% of the return shipping costs and provide a replacement or full refund.
Standard Returns
If you're returning your QuickSeat™ because you changed your mind or it simply isn't the right fit for your needs, the customer is responsible for return shipping costs.
If we provide a prepaid return label, the shipping cost may be deducted from your final refund.
4. Damaged or Incorrect Orders
Please inspect your order as soon as it arrives.
If your QuickSeat™ is damaged, defective, or you received the wrong color or model, contact us immediately at: support@splendrix.com
We'll make it right as quickly as possible.
5. Non-Returnable Items
The following items cannot be returned:
- Products intentionally damaged or modified
- Products showing excessive abuse or misuse
- Products with missing essential components
If you're unsure whether your item qualifies, our support team is happy to help.
6. Exchanges
The fastest way to exchange your QuickSeat™ for another color or model is to request a return and place a new order once your return has been approved.
This ensures you receive your replacement as quickly as possible.
7. Refunds
Once we receive and inspect your return, we'll notify you of the outcome.
If approved:
- Your refund will be issued to your original payment method.
- Please allow up to 10 business days for processing after we receive your return.
- Depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.
If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at: support@splendrix.com
Questions?
We're committed to making every QuickSeat™ purchase simple, hassle-free, and adventure-ready.
Email: support@splendrix.com
Our support team is always happy to help.