SHIPPING POLICY

Order Processing

Once we receive your order, we process it within 1–2 business days. This includes verifying payment, quality-checking your item, and preparing it for shipment.

If you order on a weekend or holiday, your order will move into processing on the next working day.

You'll receive an order confirmation email immediately after purchase, and a shipping
confirmation email with tracking details as soon as your package ships.

Domestic Shipping (United States)

We offer fast, reliable shipping to all 50 US states via USPS, UPS, or FedEx. Standard shipping typically arrives within 7–12 business days from the date your order ships (not including the processing period).

Shipping Costs:

• Orders over $50: Free standard shipping

• Orders $50 or under: Flat rate of $5.99

We've structured our shipping rates this way so customers who order multiple items get free shipping, and small orders still arrive quickly and affordably.

International Shipping

Shipping to Canada

We ship to all Canadian provinces and territories. Shipping times typically range from 7–12
business days depending on your location and customs processing.

Customs Duties and Import Taxes

International orders may be subject to customs duties, value-added taxes (VAT), or other import fees imposed by Canadian customs authorities upon delivery. These charges are the
sole responsibility of the customer.

Splendrix has no control over these fees and cannot predict them in advance—they vary based on product category, declared value, and destination province.

You are responsible for paying any customs duties or import taxes assessed by Canadian customs. If you have questions about potential duties before ordering, we recommend contacting Canada Border Services Agency (CBSA) or consulting with a customs broker.

Returns and Refunds

We stand behind every purchase.
If you are not satisfied with your order for any reason, we make returns simple and straightforward.

For complete details on our return process, refund timelines, and eligibility requirements, please visit our full Refund Policy.

Key Highlights:

• 60-day window to request a return from delivery date

• Free to initiate a return—we cover the process

• Refunds processed within 5–10 business days of approval

• No questions asked if the item doesn't meet your expectations

Questions?

If you have any questions about shipping, returns, or our policies, contact us at support@splendrix.com.
We're here to help.